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Christoph Lingg

2011-10-24

I booked my stay at hotel Gallery in Perm through Ost-West and can only recommend Ost-West as well as the hotel, which is clean, nice and charming!

Jussi Itkonen

2011-10-08

We booked excursion to Tsarskoje Selo for 6 people via Ostwest's website. Confirmation came the next day and guide Svetlana met us in hour hotel. She knew everything and we spent information packed 5 hours learning so much about past and also present in St. Petersburg.

Max Ockum

2011-09-30

Ich habe meine Transfers vom Flughafen zum Hafen in St.Petersburg und vom Hafen zum Airport in Moskau über Natalia Zolotareva gebucht. Der Kontakt war hervorragend. Die Transfers wurden pünktlich und zu voller Zufriedenheit durchgeführt. Vielen Dank an Natalia und Ihre Fahrer.

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Terms and Conditionsprint version

Our Cancellation Policy

Any change or cancellation of our services after our confirmation of your booking is a subject to our cancellation policy. Please note that the below is true for individual travellers or a group of no more than 6 people.

  • Any changes or cancellation of our services made before our confirmation – free of charge.
  • A cancellation of our services made after the confirmation and up to 8 days prior to the start of the agreed service is a subject to the administrative fee of 5% of the total price of service.
  • A cancellation of our services made between 8 days and 72 hours prior to the start of the agreed service is a subject to the administrative fee of 15% of the total price of service.
  • A cancellation of our services made after the above 72 hours deadline or a no-show is non-refundable (you loose 100% of your money)

    Administrative fees applicable to Cancellation of Train Tickets are as follows:

  • A cancellation made at 46 days and more prior to the actual departure dates is free of charge
  • A cancellation made at 45—35 days prior to the actual departure dates is a subject to the administrative fee of 5% of the ticket price
  • A cancellation made after 35 days and up to 72 hours prior to the actual departure dates is a subject to the administrative fee of 30% of the ticket price
  • A cancellation of your tickets made after the above 72 hours deadline or a no-show is non-refundable (you loose 100% of your money)